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If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC either:

* Fill out a complaint form online at
* Phone 1300 582 113 between 9am and 5pm, Monday to Friday

Copies of the Code of Conduct and posters for display in your premises are located at:

VIC poster 9080_hcc_quality_a3_fa_lr.pdf

Vic code_of_conduct_full_text_a3_poster.pdf

Vic code_of_conduct_a4_summary_poster.pdf


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On February 10, 2013

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